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Title
Text copied to clipboard!Teleadvisor
Description
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We are looking for a dynamic and motivated teleadvisor to join our customer support team. The teleadvisor is responsible for answering incoming calls, providing accurate information, assisting customers with their inquiries, and resolving issues in a professional and courteous manner. This role requires excellent communication skills, the ability to multitask, and a strong customer orientation. The teleadvisor must quickly understand customer needs, offer appropriate solutions, and maintain a positive attitude even in stressful situations. Additionally, it is essential to document all customer interactions in the management system to ensure effective follow-up. This position is ideal for someone who enjoys helping others, is patient, and possesses strong problem-solving skills. Initial training will be provided to master the company's products and services as well as the necessary IT tools. The teleadvisor plays a key role in customer satisfaction and directly contributes to customer loyalty and the company's reputation.
Responsibilities
Text copied to clipboard!- Answer incoming customer calls professionally and courteously.
- Provide accurate information about products and services.
- Resolve customer issues and answer questions promptly.
- Record all interactions in the management system.
- Direct customers to appropriate services when necessary.
- Maintain a positive and professional attitude at all times.
- Meet performance targets set by the company.
- Participate in ongoing training to improve skills.
- Collaborate with other departments to resolve complex issues.
- Handle customer complaints with empathy and efficiency.
Requirements
Text copied to clipboard!- Excellent verbal and written communication skills.
- Ability to actively listen and understand customer needs.
- Proficiency with basic computer tools and CRM software.
- Patience and ability to handle stress.
- Previous customer service experience is a plus.
- Ability to work both independently and as part of a team.
- Flexible schedule according to service needs.
- Good organization and time management skills.
- Initiative and proactivity.
- Fluency in French; additional languages are an asset.
Potential interview questions
Text copied to clipboard!- How do you handle an unhappy customer on the phone?
- What experience do you have with customer relationship management software?
- How do you prioritize tasks during a busy day?
- Can you give an example where you solved a complex problem for a customer?
- How do you ensure quality in your phone interactions?
- Are you comfortable with performance goals and customer satisfaction metrics?
